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What does this response code or reply flag mean?


 

Answer

Reason Codes

A reason code is a response from CyberSource servers for production transactions submitted using the following methods:

  • Simple Order API
  • Virtual Terminal
  • Secure Acceptance - Web/Mobile
  • Secure Acceptance - Silent Order Post
  • SOAP Toolkit API
  • Offline Transaction File Submission

Refer to the Reason Code/Reply Flag Descriptions table for a description of each value.

 

Reply Flags

The SCMP integration method offers a related value called a reply flag.

The following table lists reason codes, corresponding SCMP reply flags, descriptions of what these values indicate, and in some cases, possible follow-up actions for the merchant. This table contains many of the reason codes you may encounter. If you receive a reason code not displayed here, please contact support to investigate further.

Refer to the Reason Code/Reply Flag Descriptions table for a description of each value.

 

References

To learn more about these return values, please refer to the following:

Note: The underlying reason a code appears may lie with systems upstream of CyberSource, e.g., your payment processor, and require further investigation with those parties to understand the root cause.

 

Reason Code/Reply Flag Descriptions

Reason Code
Reply Flag (SCMP)
Description
Possible Action
100
SOK
Successful transaction
 
101
DMISSINGFIELD
Declined - The request is missing one or more fields
See the reply fields missingField_0...N for which fields are invalid. Resend the request with the correct information.
102
DINVALIDDATA
Declined - One or more fields in the request contains invalid data
See the reply fields invalidField_0...N for which fields are invalid. Resend the request with the correct information.
104
DDUPLICATE
Declined - The merchantReferenceCode sent with this authorization request matches the merchantReferenceCode of another authorization request that you sent in the last 15 minutes.
Resend the request with a unique merchantReferenceCode value.
110
SPARTIALAPPROVAL
Partial amount was approved
150
ESYSTEM
Error - General system failure.
See the documentation for your CyberSource client (SDK) for information about how to handle retries in the case of system errors.
151
ETIMEOUT
Error - The request was received but there was a server timeout. This error does not include timeouts between the client and the server.
To avoid duplicating the transaction, do not resend the request until you have reviewed the transaction status in the Business Center. See the documentation for your CyberSource client (SDK) for information about how to handle retries in the case of system errors.
152
ETIMEOUT
Error: The request was received, but a service did not finish running in time.
To avoid duplicating the transaction, do not resend the request until you have reviewed the transaction status in the Enterprise Business Center. See the documentation for your CyberSource client (SDK) for information about how to handle retries in the case of system errors.
200
DAVSNO
Soft Decline - The authorization request was approved by the issuing bank but declined by CyberSource because it did not pass the Address Verification Service (AVS) check.
You can capture the authorization, but consider reviewing the order for the possibility of fraud.
201
DCALL
Decline - The issuing bank has questions about the request. You do not receive an authorization code programmatically, but you might receive one verbally by calling the processor.
Call your processor to possibly receive a verbal authorization. For contact phone numbers, refer to your merchant bank information.
202
DCARDEXPIRED
Decline - Expired card. You might also receive this if the expiration date you provided does not match the date the issuing bank has on file.

Note: The ccCreditService does not check the expiration date; instead, it passes the request to the payment processor. If the payment processor allows issuance of credits to expired cards, CyberSource does not limit this functionality.
Request a different card or other form of payment.
203
DCARDREFUSED
Decline - General decline of the card. No other information provided by the issuing bank.
Request a different card or other form of payment.
204
DCARDREFUSED
Decline - Insufficient funds in the account.
Request a different card or other form of payment.
205
DCARDREFUSED
Decline - Stolen or lost card.
Refer the transaction to your customer support center for manual review.
207
DCARDREFUSED
Decline - Issuing bank unavailable.
Wait a few minutes and resend the request.
208
DCARDREFUSED
Decline - Inactive card or card not authorized for card-not-present transactions.
Request a different card or other form of payment.
209
DCARDREFUSED
Decline - American Express Card Identification Digits (CID) did not match.
Request a different card or other form of payment.
210
DCARDREFUSED
Decline - The card has reached the credit limit.
Request a different card or other form of payment.
211
DCARDREFUSED
Decline - Invalid Card Verification Number (CVN).
Request a different card or other form of payment.
220
DCHECKREFUSED
Decline - Generic Decline.
Request a different form of payment.
221
DCHECKREFUSED
Decline - The customer matched an entry on the processor's negative file.
Review the order and contact the payment processor.
222
DCHECKREFUSED
Decline - customer's account is frozen
Review the order or request a different form of payment.
230
DCV
Soft Decline - The authorization request was approved by the issuing bank but declined by CyberSource because it did not pass the card verification number (CVN) check.
You can capture the authorization, but consider reviewing the order for the possibility of fraud.
231
DINVALIDCARD
Decline - Invalid account number
Request a different card or other form of payment.
232
DINVALIDDATA
Decline - The card type is not accepted by the payment processor.
Contact your merchant bank to confirm that your account is set up to receive the card in question.
233
DINVALIDDATA
Decline - General decline by the processor.
Request a different card or other form of payment.
234
DINVALIDDATA
Decline - There is a problem with your CyberSource merchant configuration.
Do not resend the request. Contact Customer Support to correct the configuration problem.
235
DINVALIDDATA
Decline - The requested amount exceeds the originally authorized amount. Occurs, for example, if you try to capture an amount larger than the original authorization amount.
Issue a new authorization and capture request for the new amount.
236
DINVALIDDATA
Decline - Processor failure.
Wait a few minutes and resend the request.
237
DINVALIDDATA
Decline - The authorization has already been reversed.
No action required.
238
DINVALIDDATA
Decline - The transaction has already been settled.
No action required.
239
DINVALIDDATA
Decline - The requested transaction amount must match the previous transaction amount.
Correct the amount and resend the request.
240
DINVALIDDATA
Decline - The card type sent is invalid or does not correlate with the credit card number.
Confirm that the card type correlates with the credit card number specified in the request, then resend the request.
241
DINVALIDDATA
Decline - The referenced request id is invalid for all follow-on transactions.
No action required.
242
DNOAUTH
Decline - The request ID is invalid.

You requested a capture, but there is no corresponding, unused authorization record. Occurs if there was not a previously successful authorization request or if the previously successful authorization has already been used in another capture request.
Request a new authorization, and if successful, proceed with the capture.
243
DINVALIDDATA
Decline - The transaction has already been settled or reversed.

This reason code is specifically for Japan.
No action required.
246
DNOTVOIDABLE
Decline - The capture or credit is not voidable because the capture or credit information has already been submitted to your processor. Or, you requested a void for a type of transaction that cannot be voided.
No action required.
247
DINVALIDDATA
Decline - You requested a credit for a capture that was previously voided.
No action required.
248
DBOLETODECLINED
Decline - The boleto request was declined by your processor.
 
250
ETIMEOUT
Error - The request was received, but there was a timeout at the payment processor.
To avoid duplicating the transaction, do not resend the request until you have reviewed the transaction status in the Enterprise Business Center.
251
DCARDREFUSED
Decline - The Pinless Debit card's use frequency or maximum amount per use has been exceeded.
Request a different card or other form of payment.
254
DINVALIDDATA
Decline - Account is prohibited from processing stand-alone refunds.
Submit a follow-on credit by including a request ID in the credit
request. A follow-on credit must be requested within 60 days of the authorization.
To process stand-alone credits, contact your CyberSource account representative
to find out if your processor supports stand-alone credits.
400
DSCORE
Soft Decline - Fraud score exceeds threshold.
You can capture the authorization, but consider reviewing the order for the possibility of fraud.
450
DINVALIDADDRESS
Apartment number missing or not found.
Ask the customer to verify the address information and
resend the request.
451
DINVALIDADDRESS
Insufficient address information.
Ask the customer to verify the address information and
resend the request.
452
DINVALIDADDRESS
House/Box number not found on street.
Ask the customer to verify the address information and
resend the request.
453
DINVALIDADDRESS
Multiple address matches were found.
Ask the customer to verify the address information and
resend the request.
454
DINVALIDADDRESS
P.O. Box identifier not found or out of range.
Ask the customer to verify the address information and
resend the request.
455
DINVALIDADDRESS
Route service identifier not found or out of range.
Ask the customer to verify the address information and
resend the request.
456
DINVALIDADDRESS
Street name not found in Postal code.
Ask the customer to verify the address information and
resend the request.
457
DINVALIDADDRESS
Postal code not found in database.
Ask the customer to verify the address information and
resend the request.
458
addressIDADDRESS
Unable to verify or correct address.
Ask the customer to verify the address information and
resend the request.
459
DINVALIDADDRESS
Multiple addres matches were found (international)
Ask the customer to verify the address information and
resend the request.
460
DINVALIDADDRESS
Address match not found (no reason given)
Ask the customer to verify the address information and
resend the request.
461
DINVALIDADDRESS
Unsupported character set
Verify the character set that you are using to process transactions.
475
DAUTHENTICATE
The cardholder is enrolled in Payer Authentication. Please authenticate the cardholder before continuing with the transaction.
 
476
DAUTHENTICATIONFAILED
Encountered a Payer Authentication problem. Payer could not be authenticated.
 
480
DREVIEW
The order is marked for review by Decision Manager
 
481
DREJECT
The order has been rejected by Decision Manager
 
520
DSETTINGS
Soft Decline - The authorization request was approved by the issuing bank but declined by CyberSource based on your Smart Authorization settings.
Do not capture the authorization without further review. Review the ccAuthReply_avsCode, ccAuthReply_cvCode, and ccAuthReply_authFactorCode fields to determine why CyberSource rejected the request.
700
DRESTRICTED
The customer matched the Denied Parties List
Reject the customer's order.
701
DRESTRICTED
Export bill_country/ship_country match
Reject the customer's order.
702
DRESTRICTED
Export email_country match
Reject the customer's order.
703
DRESTRICTED
Export hostname_country/ip_country match
Reject the customer's order.

 


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