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My real-time bank transfer status is not updating in the {CYBS_BUSINESS_CTR_URL.EN_US}


Doc ID:    CS367
Version:    1.0
Status:    Published
Published date:    03/03/2017
 

Problem Description

The status of a real-time bank transfer displayed in Transaction Details from the CyberSource Business Center continues to display "pending" hours after the transaction completed.

Cause

Normally, the bank transfer transaction status is updated only after receipt of a file from Ingenico/Global Collect; usually within 3-5 business days of the transaction.

Resolution

In order to see an immediate update to the bank transfer transaction status, you may run the on-demand transaction status query (below). CyberSource recommends running the query no earlier than ten minutes after the bank transfer completes. The query can be run repeatedly until the status updates. If the query is not run, the status will typically update within 3-5 business days, when an update file is received from Ingenico/Global Collect.

Please refer to an example of the on-demand transaction status query (described in the Ingenico ePayments Developers Guide) below:
 

<html>
<body>
<form action="https://ebc.cybersource.com/ebc/Query" method="POST">
<input type="hidden" name="type" value="transaction">
<input type="hidden" name="subtype" value="transactionStatus">
<table>
<tr>
<td>merchant ID <font color=red>*</font>:</td>
<td><input type="text" name="merchantID" value="dm_ptech"></td>
</tr>
<tr>
<td>Request ID: </td>
<td><input type="text" name="requestID" value=""></td>
</tr>
<tr>
<td>Transaction Reference Number:</td>
<td><input type="text" name="transRefNo" value=""></td>
</tr>
<tr>
<td>Request Token:</td>
<td><input type="text" name="requestToken" value=""></td>
</tr>
<tr><td colspan=2>&nbsp;</td></tr>
<tr><td colspan=2><input type="submit" value="submit"></td></tr>
</table>
</form>
</body>
</html>


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