Instructions

In some cases, you may obtain Verbal Authorization for a declined transaction by contacting the customer's card-issuing bank from the phone number found on the back of the customer's card. 

It's possible that your payment processor can help you obtain a verbal authorization code. If your processor is CyberSource Global Payments (GPN), you may dial GPN Voice Authorization:

Once you obtain a verbal authorization code, you can request settlement through the Business Center or an API settlement request.

Settle a verbal authorization via the Business Center

1. Log into the CyberSource Business Center.
2. Go to Transaction Search > General Search.
3. Search for the verbally authorized transaction.To search for 201 response codes, set the Reply field to Call Processor or Refused Card.
4. View the Transaction Search Details page.
5. From Available Actions, select Settlement.
6. Enter the verbal authorization code and the amount to settle
7. Select Settle.

Settle a verbal authorization via Simple Order or SOAP Toolkit API

1. Set ccCaptureService_authType = 'verbal'.
2. Provide the verbal authorization code in field ccCaptureService_verbalAuthCode.
3. Set ccCaptureService_run = 'true'.

Settle a verbal authorization via SCMP API

1. Set auth_type = 'verbal'.
2. Provide the verbal authorization code in field auth_code.
3. Set ics_bill.

For more information about submitting an order with a verbal authorization code, please refer to the "Verbal Authorizations" section of the appropriate guide: