Security keys enable encrypted transmission of communication between your system and Cybersource. When these keys expire, transaction requests you submit via an associated connection method are not received by Cybersource and do not appear in the Transaction History visible from the Business Center.
 

Determine if a Key has Expired

Locate the Key Expiration Date

1. Log into the Enterprise Business Center
2. On the main page dashboard, there is a security key widget that lets you know of upcoming expiring keys

 

Replace Expired Keys

If the Expiration Date of any of your keys is in the past, the key has expired and you must create a new key. If it is expiring soon, we recommend creating a new key as soon as possible and updating it to ensure no impact to your transactions. 

• How to Create or Update a Secure Acceptance security key
• How to Create a REST API Shared Secret Key
• How to Generate a Simple Order API Security Key
• How to Generate a SOAP Toolkit API Security Key 

Manage Expired Keys

Cybersource recommends that you delete or disable any keys that have expired in order to ensure your organization does not mix expired keys with active keys.

Additional Information

How to Delete a SOAP Toolkit API Key.
How to Disable Expired Secure Acceptance Keys 

How to Determine if a Key is Being Used

Verify if a Security Key is in Use

For additional instructions on how to use Transaction Management, visit Cybersource Business Center: Transaction Management

1. Log into the Enterprise Business Center 
2. Go to Transaction Management
3. Go to Transactions
4. Select "Add Filter" and select Request ID (RID) , Merchant Reference Number (MRN) or Transaction Reference Number (TRN)
5. 
6. Enter in the Request ID (RID), Merchant Reference Number or Transaction Reference Number for the transaction in question
7. Under "Request Information", there is a field labeled "Security Key ID"
   1. The REST API method will not display the Security Key ID field, this will need to be determined by your software provider.
8. 

Verify if a Secure Acceptance Key is in Use

1. Log into the Enterprise Business Center 
2. Go to Transaction Management
3. Go to Secure Acceptance
4. Enter in the Request ID (RID), Merchant Reference Number (MRN) or Transaction Reference Number (TRN) for the transaction in question
5. Select the eyeball icon
6. Under "Secure Acceptance Request Log": there is a field labeled "access_key"
7. 
8. Using the access_key, go to Payment Configuration - Secure Acceptance Setting
9. Select a Secure Acceptance Profile
10. Select "Security"
11. Cross reference the access_key to confirm if the profile is being used
12.