Problem Description

I did not receive the one-time passcode (Recovery Code) after filling in the Forgot Password form from the Business Center sign-in page.

Potential Causes

1. The email containing the one-time passcode is in your junk mail folder

2. Cybersource email domains are not whitelisted in your company's email system

3. The Organization ID and User Name provided for Forgot Password are entered incorrectly

Resolution

To receive the one-time passcode successfully:

1. Check the email in your junk mail folder

2. Verify that you are able to receive email from CyberSource

3. Verify the Organization ID and User Name are entered correctly on the Forgot Password form

4. Select Request a new code from the Forgot Password page to receive a new code

If you have tried the above, and are still unable to receive your one-time passcode, please Contact Cybersource Client Services.