Follow-on credits allow you to credit your customers' credit card account in the case that you need to issue a refund. This credit functionality is available after the capture has been settled.

A follow-on credit references a prior capture transaction in the Cybersource system, and may be requested within 60 days of the original authorization; after that, you (typically) must issue a stand-alone credit.

Issue a follow-on credit in the Business Center

1. Sign in to Business Center
2. Select Transaction Management from the left navigation bar.
3. Perform a Search for Transactions using Advanced Search in the Business Center
4. From the search results, select the Request ID for which you want to issue a follow-on credit. The Transaction Management Details page appears.
5. Select Credit to view the Credit Card Credit page.
6. Enter the amount you wish to credit and reason (optional).
7. Select Credit, and Confirm.

Issue a follow-on credit through the API

Follow the instructions to create a credit request, provided in the Credit Card Processing > Crediting a Payment subsection of the following documents:

Credit Card Services Using Simple Order API or REST API

Credit Card Services Using the SCMP API (legacy)

If you do not have the CREDIT button available in the Business Center

If you do not have the CREDIT button available. It can be one of two reasons:

• The transaction that you are looking to credit is still being batched or in PENDING status. Please refer to How to Void a Credit or Settlement Transaction
• The transaction that you are looking to credit is an Authorization, not a Sale or Settlement. Please refer to How do I delete or reverse an authorization?