Instructions

If a customer purchased from you in the last six months, you can submit a Stand-alone Credit to the card used without having to request and enter the cardholder's information again. You simply reference the card information in a stand-alone credit request.

Note: The Card Verification Number (CVN) is not populated when using this method. You must either verify that the CVN is not required in your Virtual Terminal settings or request the CVN from the cardholder.
 

Issue a Stand-alone Credit Based on a Previous Transaction

1. Contact Support via phone to verify or request Stand-alone Credit Capability. 
2. Sign in to Business Center.
3. Search for Transactions using Advanced Search in Business Center

4. Select Available Actions > More > New Order.
5. Confirm.
6. Select Credit Card Credit for Transaction Type.

6. Enter or select values for the required fields and select Submit Order.
7. Confirm.