Instructions

After 60 or 180 days from the original authorization depends on your gateway processor, you cannot issue a refund via a follow-on credit; the Credit option in Business Center no longer appears. You may, however, issue a refund by one of the following methods.
 

Request a stand-alone credit

Submit a Stand-alone Credit via Virtual Terminal

1. Refer to How to Issue a Stand-alone Credit.

Submit a Stand-alone Credit via an API Call

1. Refer to Crediting a Payment within Credit Card Services Using the Simple Order API.

Issue a refund via an alternate payment method

• physical checks
• cash
• store credit, etc.