Requirements

To issue a refund via Stand-alone Credit you must obtain the cardholder's credit card information: the full card number, the 3 or 4 digit security code, and the bill-to information. If you are unable to obtain the cardholder's information, refer to: How to issue a Stand-alone Credit without Re-entering Cardholder Information.

Submit a Stand-alone Credit

1. Request the Stand-alone Credit capability
2. Sign in to Business Center
3. From the navigation pane, select Virtual Terminal > One-Time Payment
4. Select Credit Card Credit for Transaction Type
   Note: If you do not see the Credit Card Credit option, either Stand-alone Credit is not enabled, or your user ID does not have the required permissions; consult a member of your organization with the administrator login/role.
5. Enter the required fields
6. Select Submit, then Confirm