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4660

05/01/2023 22:54 PM

8.1

Problem Description

I'm unable to log in to Business Center. I receive the error, "Incorrect username or password"  after entering the requested organization ID (account), username and password.

     

    Cause

    Your account may be locked

    • You entered the wrong Organization ID, Username, and/or Password five consecutive times.
    • You did not update your password within 90 days and attempted to log in using an old password.


    Your sign in may be affected by the web browser or other software factors

    • Your saved/bookmarked URL for Business Center contains additional characters
    • Your login credentials are interpreted as invalid and result in an error.
    • You're attempting to log in to the incorrect environment.

     

    Resolution

     

    I Forgot my Password

    How do I change my Business Center user password?
    I am unable to receive the One Time Pass Code to reset my password
    I receive an error when I enter the one-time passcode to reset my password
    I reset my password successfully but I am receiving the message "Incorrect user name or password"
    How to Setup your Password Recovery Contact Information in Business Center

     

    I Remember my Password, but My Account is Locked

    How to Unlock a Business Center User
    Who do I contact to unlock my Business Center User?

     

    None of the Above Apply and I am Still Unable to Sign into the Business Center

    In order to regain access to your account, you must verify ownership of the account. You can prove ownership by providing Cybersource with processor specifications for your account. Contact your Merchant Acquiring Bank to obtain this information, then call Cybersource Support for assistance.


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